Terms & Conditions

Adendorff Machinery Mart Reg. No 2020/454513/07 Warranty and Guarantee. A 1 (one) year “Carry in” conditional warranty applies on all goods purchased. The warranty does not apply to defects due to negligence, wear and tear parts, misuse, abuse, accidental damage, modifications, lack of maintenance, improper wiring, unauthorized repairs, damage caused by lightning or power surges, goods used contrary to their instruction manuals and on batteries. If not fully satisfied with the product, the unused product can be returned for a full no hassle refund. The following conditions however, strictly apply:

(a) the product must be in its original packaging

(b) the product must be returned within 10 days from date of purchase

(c) original invoice to accompany the product. Adendorff Machinery Mart reserves the right to charge a “packaging fee” for items not returned in their original packaging. Refunds, returns, exchange and cancellation policy is in accordance with CPA regulations. If the product is not suitable for the purposes anticipated and indicated to the salesperson, a handling fee will be applicable based on the condition of the product subject to our policy. Warranties on generators will be null and void if not installed by a qualified electrician who must be registered with the Department of Labour and have the required certification in accordance with the law to issue a C0C (Certificate of Compliance) after completion of the installation. A factory warranty of 1 Year or 300 hours, whichever may occur first, is applicable to our large generators. 3-month warranty applicable on all repairs.

Please note, parts will not be covered under warranty if not fitted by an Adendorff in-house technician on all Adendorff Machinery Mart products. Parts deemed to be wear and tear will not be covered under the warranty. Terms and Conditions. All prices quoted are payable in ZAR’s and are inclusive of 15% VAT.

Unless a specific limitation is stated, Adendorff Machinery Mart will endeavour to have sufficient advertised stock available to meet anticipated demands. Prices are reviewed on a regular basis and is subject to change without prior notification. Please contact your nearest branch or consult our website. We take great care to ensure that all advertisements are correct. If a mistake occurs or incomplete information is printed, a notice will be displayed in-store with the correct details. Actual products may vary from pictures. Please note that certain products may not be available in all stores. Enquire directly with your nearest branch. Large generators and certain items are only available at our Aeroton Johannesburg South Warehouse. Accessories are used for illustrative purposes only. Please refer to the safety tips on our website and take protective and preventative measures when using these items. For more information, visit our website at www.adendorff.co.za. Cross border customers, please note that our warranty applies only to items purchased and used within the Republic of South Africa. Any items exported which are found to be faulty must be returned to Adendorff Machinery Mart at your own cost.

Adendorff Machinery Mart has taken all relevant steps to ensure customer data is protected in line with the protection of Personal Information Act 4 of 2013 (POPIA). Should you wish to update your communication preferences please send an email to [email protected] For a copy of our privacy policy please refer to our website www.adendorff.co.za

1.1. Welcome to the Adendorff Machinery Mart website ("Website"). Please take some time to read these online terms and conditions including our policies (collectively referred to as the "Terms") to understand how they apply to you, the customer (“you”) and your use of our Website and any products (“Products”) that you may order online.

1.2. By visiting, registering and/or making a purchase on the Website, you thus agree that you have read and understand these Terms and are bound to the version of the Terms posted on the Website at the time.

1.3. In accessing the Website you warrant that you are of legal age and capacity to enter into a binding contract with us. 

1.4. Should you violate or do not agree to these Terms, then you are unauthorised to access the Website or use any services.

1.5. If you have any questions regarding our Website, the Terms or our Products, please contact us.

2.1. At our sole discretion, we may add new features as well as modify or discontinue existing features without notice to you. By accepting these Terms, you thus agree to this.

2.2. You are free to stop accessing the Website at any time without notifying us.  Doing so will not affect your details on or access to the Website. 

3.1. In an attempt to provide increased value to our Users, we may provide links to other third-party websites or resources.

3.2. Third-party links on this Website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or validity of these third-party websites. 

3.3. We have no control over third party websites and you agree that we are not responsible or liable for any content, information, goods or services available on or through any such third party websites. Additionally, we are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. You are solely responsible for identifying and familiarising yourself with any terms and conditions which will govern such third party websites. You agree that you access third party websites at your own risk.

4.1. We will take the necessary steps to protect your personal Information.  Further details about what personal information we collect and what we do with such information can be found in our Privacy Policy.  We recommend you read our Privacy Policy before you access the Website. 

4.2. You ensure that the personal information you provide is accurate, current and complete.  You will be denied access to the Website should you provide information that is inaccurate/untrue.

5.1. By using the Website, you agree and acknowledge that it may use cookie and tracking technology depending on the features offered. Cookie and tracking technology allows the Website to function more efficiently, allows us to recognise you and aids us in making the website more user friendly. 

5.2. Most browsers accept cookies automatically, but you may alter these settings to prevent automatic acceptance. If you choose not to accept cookies, this may disable some of the features of our Website. 

5.3. Personal information cannot be collected via cookies. However, the aggregate cookie and tracking information, which is anonymous, is collected and may be shared with our advertisers or third parties. This information does not contain anything that can identify you personally such as your name, address, telephone number or email address.

6.1. You may not use the Website or its contents for the following:

6.1.1. Illegal, unlawful or immoral purposes or as prohibited by these Terms

6.1.2. To violate any international, federal, provincial laws, rules and regulations

6.1.3. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability

6.1.4. To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website 

6.1.5. To violate any persons privacy or collect/track the personal information of others

6.1.6. To infringe the intellectual property rights (for example copyright or trade marks) or other proprietary rights of others

6.1.7. To deceive or mislead any person

6.1.8. Attempt to gain unauthorised access to the Website or any other network through hacking, password mining or any other means

6.2. You may not frame the Website in any way without our prior written permission.  

6.3. Should you engage in any of the above practices, we are entitled to terminate your use of the Website and its services. This termination may occur without notice and you are held liable for any costs incurred as a result of your misconduct.

7.1. All intellectual property rights including copyright, content, trademarks, logos and images which form part of the Website are owned by or a licensing agreement has been made with Adendorff Machinery Mart.

8.1. We have the right, but not the obligation, to monitor any activity and content associated with the Website. You agree to permit us to intercept, read, disclose and use all communications you send or post to us or the Website.

8.2. We have the right to block, filter and/or delete any communications between you and the Website.

9.1. Although we take steps to verify information presented on or through the Website, we are not responsible for the accuracy or reliability of any advice, opinion, statement, or other information displayed on or linked to the Website. Please note some pictures may differ from actual product due to factors outside of Adendorff Machinery Mart's control. You acknowledge that any reliance upon anything mentioned above shall be at your sole risk. 

9.2. Errors may occur in specs listed and product sold, this is never intentional and usually occurs due to manufacturing changes outside of Adendorff Machinery Mart’s knowledge. We are not responsible or held liable for such errors, however, we will do our best to avoid such occurrences. Should such an error occur, please email your queries to [email protected].

9.3. Adendorff Machinery Mart does not take responsibility of technical glitches or technical errors beyond Adendorff Machinery Mart's control (errors or glitches relating to the Website servers or digital working behind the Website). We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

9.4. Whilst we take the necessary precautions with regards to the operation of the Website, neither we or our agents/representatives are responsible or liable for any loss, liability, injury, expense or damage suffered by any person who accesses, uses or relies on the Website and any of its content.

10.1. To purchase Products on our website you must be over the age of 18 (eighteen).

10.2. Registration on the Website is free and does not require you to purchase anything. 

10.3. By registering and/or using the Website, this indicates your acceptance and agreement to be bound by the Terms of our Website. To register you will be required to provide certain personal information which is protected by our Privacy Policy. 

10.4. As a part of the registration process, you will be required to provide an email address and a password which will be used as your username and password for the Website. Please keep your password private as we accept no liability for any damages suffered or losses incurred from the use or misuse of your account. 

10.5. Upon registration, you are required to provide us with complete and accurate information. By doing so, you agree that the information provided is correct and the responsibility solely rests with you to ensure that your information is always kept up to date and remains accurate.

11.1. We have made a reasonable effort to display the images, descriptions and specifications of the Products on the Website as accurately as possible. However, the actual Product delivered may be subject to variations in appearance and packaging which is out of Adendorff Machinery Mart's control.

11.2. Upon collection of the Product you will be required to verify the nature and quantity of the Products. You will be required to sign documentation confirming receipt of the Products and this will constitute as proof that you have inspected and are satisfied with the Products.

11.3. Images of Products may include additional items which are sold separately and you will be required to place an additional order for such items.

12.1. The prices of our Products are subject to change without notice.

12.2.. We have the right to modify or discontinue a product without notice at any time. We are not liable for any modification, price change, suspension or discontinuance of any Product.

12.3. Lead time is dependent on stock availability. Should we have stock available, orders will be prepared for collection the same day provided that your payment is validated/received before 14:00.

12.4. Should the product not be in stock please allow up to 7 working days for manufacturing and delivery to our warehouse.

12.5. Should any unforeseen circumstances occur and cause a delay, Adendorff Machinery Mart will contact you via email and provide you with a revised order date.

13.1. Should you submit any reviews on the website, you agree to the following:

13.1.1. You are aware and understand that you are engaging in a public forum and any content or personal information that you choose to submit will/can be available to other users, the community and third party websites.

13.1.2. We may contact you in order to obtain further information from you in order to improve our Products.

13.2. When you submit a review, you agree that all of your reviews are honest, accurate and original, you are of a legal age and indeed the user of the Product(s).

13.3. We do not publish reviews for Products that haven't been bought from us directly.

13.4. Adendorff Machinery Mart reserves the right to monitor or take any of the following actions with regards to your review(s):

13.4.1. We may edit your review without changing its original meaning (i.e. we may edit any spelling or grammar issues).

13.4.2. In our sole discretion, we may amend or delete any reviews which are deemed to be obscene, defamatory, discriminatory, threatening, harmful, abusive, harassing, or which carries child pornography, religious or racial slurs or threatens or encourages bodily harm or the like or which may violate any person's personality rights.

14.1. We deliver to registered customers within specific delivery areas. If we do not deliver to your area, you may collect the Products from the store directly. 

14.2. A delivery fee may be charged for each delivery order placed by you. We deliver from Monday to Friday and do not deliver on a Saturday, Sunday and any South African public holiday. Your order will be processed within 2-3 days and thereafter it will be delivered in 2 to 3 working days if there are no unexpected delays. Should there be a delay or a change in delivery times, you will be notified via email or telephone.

14.3. You must ensure that the correct delivery address is provided to us and we shall not be liable for any deliveries made to an address incorrectly provided by you. 

14.4. You thus agree to provide us with your personal information, such as your name, delivery address and telephone number which may be shared with our delivery service provider. 

14.5. Upon delivery of your order to the specified delivery address, you will receive a delivery notice from us or the courier showing the items delivered. The person accepting delivery at the delivery address will be required to produce a proof of payment/order confirmation. Any person other than yourself who receives the Product(s) at the delivery address is presumed to be authorised to accept delivery on your behalf. 

14.6. Should no one be at the delivery address specified by you at the time of delivery, the courier will return the Products and leave a notice at the delivery address. In this case, the delivery service provider will attempt to contact you to make new arrangements for delivery and we are authorised to charge an additional delivery fee should it be necessary. 

14.7. To confirm receipt of your order upon delivery, you or your authorised representative will sign and print yours or their name on a duplicate copy of the delivery note. We have outsourced our deliveries and we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any actions of the delivery service provider.

14.8. We will not dismantle or assemble any Products for you, nor will we connect any appliances, fixtures or fittings for you. It is at your own risk, should you request that the delivery of the Product(s) to be placed in the interior of your premises. In doing so you thus accept that we are not be liable for any damage or loss to any property or the interior of your premises (such as doors, walls, flooring, furniture, ceilings, lighting etc.) or any personal injury to any person arising from your request to deliver your Product(s) to the interior of your premises.

14.9. You agree that the your provided delivery address is suitable for the entry and exit of our delivery service provider’s vehicles and should a claim arise for damage to items such as driveways, overhead cables or walls, then you will be liable for such damages.

15.1. You may place an order online and then collect it from your selected store. If payment has been received and your chosen store has the items in stock you can collect the order in 2 to 5 working days. Online orders will be processed within 2 days and collection will be confirmed by an invoice sent via email or the customer will be contacted by phone.

15.2. Products may only be collected upon presentation of a valid proof of the collection invoice. 

15.3. All orders must be collected within 7 days from the store.

15.1. You may place an order online and then collect it from your selected store. If payment has been received and your chosen store has the items in stock you can collect the order in 2 to 5 working days. Online orders will be processed within 2 days and collection will be confirmed by an invoice sent via email or the customer will be contacted by phone.

15.2. Products may only be collected upon presentation of a valid proof of the collection invoice. 

15.3. All orders must be collected within 7 days from the store.

16.1. If for any reason you would like to cancel an order, this may be done by contacting our Customer Care Services via email to (insert customer care email) . This email must be sent from the email with which you registered on the Website and your order number should be made clear in the email.

16.2. You will only be able to cancel orders prior to the order being dispatched. Should the order already be dispatched, you are liable for the courier fee. If applicable, if you made an order with a personalised request with regards to the packaging and wish to cancel your order, you are also liable for a packaging fee.

16.3. If you do not follow the proper channels and cancel your payment for any reason, or if your payment method is no longer valid for whatever reason, you will be bound to pay for the full purchase price, including all costs incurred by us relating that purchase.

16.4. You may return a Product, at your cost or in person, to any Adendorff Machinery Mart provided you have the original invoice/proof of purchase and have complied with the required terms and conditions of our Returns Policy.

17.1. A collection invoice will not be sent prior to receiving a full payment from the customer.

17.2. All transactions will be processed in South African Rands (ZAR).

17.3. Payment may be made via the following, further details will be given upon request:

17.3.1. MasterCard and Visa credit cards.

17.3.2.  EFT (Electronic Fund Transfer). You will have to load Adendorff Machinery Mart as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. 

17.3.3. Direct deposit

17.4. Card transactions will be acquired for Adendorff Machinery Mart via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the Website. Customer details will be stored by Adendorff Machinery Mart separately from card details which are entered by the client on DPO PayGate’s secure site. Users may go to www.paygate.co.za to view their security certificate and security policy.

17.5. Adendorff Machinery Mart reserves the right to change pricing at any time without prior notice.

17.6. For more information about how to order, special order requirements and other payment options, please contact our Support Team on (011) 434-7055 or email [email protected].

18.1. Adendorff Machinery Mart will refund a purchase for the exact amount paid.

18.2. Refunds will only be processed in accordance with the Refund and Returns Policy, and in the payment method that was used when the order was created, and into the account it was paid from e.g. credit card, EFT or credit the Trade Account or Deposit Account. 

18.3. A refund can take up to 7 business days to reflect in your account (please verify this), and EFT refunds are subject to verification of your banking details.

19.1. Upon collection and acceptance of the Products by you or your authorised representative, the risk and ownership of the Products shall pass to you. We will retain ownership in the Products until a full payment has been received.

20.1. The Website and these Terms are governed by and construed in accordance with the law of the Republic of South Africa.

20.2. You consent to the jurisdiction of the South African courts in respect of disputes which may arise out of your access to the Website and these Terms.

21.1. In the event that any provision of these Terms is determined to be illegal, void or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

22.1. Should you fail to comply with these Terms, we may immediately, automatically and without notice to you, terminate your access or future access to the Website. If deemed applicable, we may take appropriate legal action against you.

22.2. Termination of the Terms will be without prejudice to any other rights that we may be entitled to under these Terms or the law.

23.1. By awareness and understanding of the law, we have the duty to disclose the following information: (please fill out)

23.1.1. Our full name and legal status: 

23.1.2. Street address: 

23.1.3. Postal address: 

23.1.4. Telephone number: 

23.1.5. Physical address for receipt of legal service: 

23.1.6. Main business:  

23.1.7. Website address:  

23.1.8. Official email address: 

23.1.9. Governing terms of use: These Terms

24.1. By accessing the Website, you agree that you are bound by these Terms

24.2. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

24.3. Any ambiguities in the interpretation of these Terms shall not be construed against us.

24.4. Nothing in these Terms shall create any relationship of agency, partnership or joint venture between you and us and you shall not hold yourself out as our agent or partner or as being in a joint venture with us.

25.1. You can review the most current version of these Terms at any time on this page.

25.2. We reserve the right to change, modify, add or remove portions of these Terms. Such changes will be posted to the Website. 

25.3. It is the User’s obligation to periodically check these Terms for any changes or updates. 

25.4. Should you choose to access the Website following the posting of changes or updates, you thus accept and are bound to the updated Terms.